Support
Questions about an inquiry, your data or taking part as a vendor? Send us a message and a person will reply.
Thanks, we've got your message.
We'll reply to you by email.
Common questions
I sent an inquiry. Did it arrive?
On a vendor's inquiry page on asklane.io, your inquiry goes to the vendor as soon as you click Send, and their reply comes straight to the email address you entered. In the Asklane app, we first email you a confirmation link (valid for 7 days; check your spam folder), and nothing reaches the vendor until you click it.
I want to change or cancel an inquiry.
If it was already delivered, email us with the address you used and we'll help. In the Asklane app, an inquiry you haven't confirmed yet is simply deleted after 7 days.
I want my data deleted.
Email alex@asklane.io from the address you used for your inquiry, and we'll delete it. Details are in our privacy policy.
Where is the vendor's reply?
Vendors reply directly, or through us if you chose to keep your contact details private. Reply times depend on the vendor; we can't guarantee a reply.
I'm a vendor and want to take part.
We're onboarding founding partners now. Apply here, or emailalex@asklane.io.
What to include
- the email address you used for your inquiry;
- the vendor you contacted and roughly when;
- what went wrong or what you'd like us to do.
We aim to reply within two business days.