Support

Questions about an inquiry, your data or taking part as a vendor? Send us a message and a person will reply.

Common questions

I didn't get the confirmation email.

Check your spam folder first. The link is valid for 7 days. If it expired, ask your assistant to send the inquiry again. Your inquiry isn't delivered to the vendor until you click the link.

I want to change or cancel an inquiry.

If you haven't confirmed it yet, just ignore the email: unconfirmed inquiries are deleted after 7 days. If it was already delivered, email us with the address you used and we'll help.

I want my data deleted.

Email alex@asklane.io from the address you used for your inquiry, and we'll delete it. Details are in our privacy policy.

Where is the vendor's reply?

Vendors reply directly, or through us if you chose to keep your contact details private. Reply times depend on the vendor; we can't guarantee a reply.

I'm a vendor and want to take part.

We're onboarding founding partners now. Apply here, or email alex@asklane.io.

What to include

the email address you used for your inquiry;
the vendor you contacted and roughly when;
what went wrong or what you'd like us to do.

We aim to reply within two business days.